Privacy Policy

Last Updated: January 21, 2026

The Aviary (“The Aviary,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit theaviary.com or interact with our restaurants, online ordering services, and digital platforms, including those powered by Toast.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details and preferences

  • Payment information (processed securely through third-party providers)

  • Information submitted through contact forms, promotions, or email signups

We may also automatically collect certain technical information, such as:

  • IP address

  • Browser and device type

  • Pages visited and interaction data

  • Referring URLs

Online Ordering and Payments (Toast)

The Aviary uses Toast to process online orders, payments, and related customer interactions.

When you place an order through our website or a Toast-powered platform, your information may be collected and processed by Toast, Inc. in accordance with their own privacy practices. This may include:

  • Contact and order information

  • Payment and transaction details

  • Device and usage data

Crust Concepts does not store your full credit card or payment information. All payment transactions are handled securely by Toast and its payment processors.

For more information on how Toast collects and uses data, please review Toast’s Privacy Policy.

How We Use Your Information

We use the information we collect to:

  • Process online orders, payments, and fulfillment

  • Communicate with you regarding your orders or inquiries

  • Provide customer support

  • Send marketing communications and promotions (with opt-out options)

  • Improve our website, services, and restaurant experience

  • Analyze usage trends and performance

  • Comply with legal and regulatory requirements

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary, including:

  • Toast (online ordering and payment processing)

  • Email marketing and communications providers

  • Website hosting and analytics providers

  • Delivery, loyalty, or customer engagement partners

These third parties are contractually required to safeguard your information and use it only to provide services on our behalf.

Cookies and Tracking Technologies

Our website and Toast-powered services may use cookies, pixels, and similar technologies to:

  • Enable site functionality and online ordering

  • Remember user preferences

  • Analyze website traffic and performance

  • Support marketing and promotional efforts

You may control cookie settings through your browser preferences, though disabling cookies may limit some functionality.

Marketing Communications

If you opt in to receive emails or promotional communications from The Aviary, you may unsubscribe at any time by clicking the unsubscribe link in our messages or contacting us directly.

Transactional communications related to your orders may still be sent as necessary.

Third-Party Links and Services

Our website may link to third-party services, including online ordering platforms, social media, or delivery services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing personal information.

Data Security

We implement reasonable safeguards to protect your personal information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to your personal information

  • Request corrections or deletion

  • Opt out of marketing communications

To exercise these rights, please get in touch with us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

The Avairy/Crust Concepts
Website: https://crustconcepts.com
Email: caterinar@crustrg.com